Today has started as a black Tuesday. As I entered the office 'Hey we have no more mails and can't connect ! Can you have a look ?' - says my boss.
The main Exchange server is down : powered off ! After restarting , I check all loags and (thanks to Nagios tracelog) I can see the outage time : 22:04 (10 PM) so it is not a human intervention in Paris. I so check with HQ in another European country : no they did noting even as test... So I check MSWindows event viewer : not any clear info. Pressed by management , I decide to leave it running.. for three hours !
@ 12:30 - lunch time !! key time in France ;-) - another crash ! I decide then to call HP with our support contract ! And then bingo : less than 1 minute to have ticket open, less than 10 minute for a call back of a technician !! He decided to ask me only two things , without going back to the begining and then decide to ship us new power parts !!! The contract was a four hours supports, but only 1:45 hours parts are in our office. Only 15 minutes to change them. And powered back the server is now live !!
Conclusion : it is a good think to have a support contract ! It is better to have a good provider linked to it. Thanks HP France!
The main Exchange server is down : powered off ! After restarting , I check all loags and (thanks to Nagios tracelog) I can see the outage time : 22:04 (10 PM) so it is not a human intervention in Paris. I so check with HQ in another European country : no they did noting even as test... So I check MSWindows event viewer : not any clear info. Pressed by management , I decide to leave it running.. for three hours !
@ 12:30 - lunch time !! key time in France ;-) - another crash ! I decide then to call HP with our support contract ! And then bingo : less than 1 minute to have ticket open, less than 10 minute for a call back of a technician !! He decided to ask me only two things , without going back to the begining and then decide to ship us new power parts !!! The contract was a four hours supports, but only 1:45 hours parts are in our office. Only 15 minutes to change them. And powered back the server is now live !!
Conclusion : it is a good think to have a support contract ! It is better to have a good provider linked to it. Thanks HP France!
